James Jackson
MBA Class of 1982
Executive Vice President
Capital One Bank
Career Highlights
· 27 year banking veteran
· Executive Vice President of Retail Branch Banking for Capital One Bank.
· Led Bank of American's Consumer Banking East Division, responsible for 1,500 banking centers and $77 billion in balances.
· Served in leadership roles for Premier Banking & Investments, National Mortgage Sales, Corporate Trust and Business Banking.
How has Kenan-Flagler prepared you for your career?
The Kenan- Flagler program helped me to think more broadly about business and leadership. For example, the case studies challenged me to think critically about trade-offs, risk, optimal solutions, and consequences – both intentional and non-intentional.
What do you do?
I am the leader for Retail Branch Banking at Capital One Bank. I am accountable for more than $54 billion in deposits, approximately 1,000 branches and 10,000 associates in New York, New Jersey, Virginia, Maryland, Washington DC, Texas and Louisiana. I am also responsible for the Brokerage, Trust and Asset Management business.
What career progression advice do you wish you were aware of as a recent alumnus that you know now?
My advice would be:
· Start with the end in mind. It is always best to look three to five years out in order to make the right day-to-day decisions in the moment.
· Know your “stakeholders." It is important to think through who may have an interest in or get impacted by your decisions and actions. Have a plan to include those stakeholders to get their views before you act.
· Focus on both your “what” and “how”. It is not simply about getting the results; it is also about how you get results.
· It does take a village. It is important to maintain relationships with a number of mentors, in order to have safe places to get great advice from. You have to own and nurture those relationships.
· Leadership is all about trust. Leaders should always work hard at creating relationships based in trust. With trust as the foundation, anything is possible.
What does the Consortium means to you?
The consortium served as a “tipping point” in my life. Without it, I would not have been able to go to graduate school, or to have had the successes and privileges that I have had as a result of the MBA experience.
Executive Vice President
Capital One Bank
Career Highlights
· 27 year banking veteran
· Executive Vice President of Retail Branch Banking for Capital One Bank.
· Led Bank of American's Consumer Banking East Division, responsible for 1,500 banking centers and $77 billion in balances.
· Served in leadership roles for Premier Banking & Investments, National Mortgage Sales, Corporate Trust and Business Banking.
How has Kenan-Flagler prepared you for your career?
The Kenan- Flagler program helped me to think more broadly about business and leadership. For example, the case studies challenged me to think critically about trade-offs, risk, optimal solutions, and consequences – both intentional and non-intentional.
What do you do?
I am the leader for Retail Branch Banking at Capital One Bank. I am accountable for more than $54 billion in deposits, approximately 1,000 branches and 10,000 associates in New York, New Jersey, Virginia, Maryland, Washington DC, Texas and Louisiana. I am also responsible for the Brokerage, Trust and Asset Management business.
What career progression advice do you wish you were aware of as a recent alumnus that you know now?
My advice would be:
· Start with the end in mind. It is always best to look three to five years out in order to make the right day-to-day decisions in the moment.
· Know your “stakeholders." It is important to think through who may have an interest in or get impacted by your decisions and actions. Have a plan to include those stakeholders to get their views before you act.
· Focus on both your “what” and “how”. It is not simply about getting the results; it is also about how you get results.
· It does take a village. It is important to maintain relationships with a number of mentors, in order to have safe places to get great advice from. You have to own and nurture those relationships.
· Leadership is all about trust. Leaders should always work hard at creating relationships based in trust. With trust as the foundation, anything is possible.
What does the Consortium means to you?
The consortium served as a “tipping point” in my life. Without it, I would not have been able to go to graduate school, or to have had the successes and privileges that I have had as a result of the MBA experience.